Florists learn how to pre-qualify wedding clients and take the lead in your client management with my Wedding Workflow pdf.
I teach all 16 steps I’ve developed to manage my wedding clients and show you how I teach my customers the steps, too…Including how I pre-qualify clients before we meet, what I do after they accept a quote and what I do if they don’t book.
(scroll down to see the 16 steps included in the course!)
“Just downloaded the 12 email templates, wedding workflow & how to write proposals that sell…..
ALISON! You are the flower fairy god mother we all needed! Information overload! Do it guys.”
-Melissa Denise (review from Facebook)
Believe it or not, setting the “rules” can actually feel more like customer service!
Want to find better clients?
Create a better customer experience.
When you take the lead in your client management, customers can find solace…and trust…and ultimately, their trust allows you to serve them better.
Good brands earn trust.
How do you develop your “know, like & trust” factor?
You can download & print out this Workflow!
Mark it up, cross out the things that don’t apply to you.
Make it yours. Make it better. Make it best.
Revisit it in 6 months, a year, 5 years….see how far you can push the customer experience toward extreme excellence.
What does your customer experience?
The speed at which you reply,
your professionalism (both in person and via e-mail),
the generosity you show,
the boundaries you set,
all of your actions are the voice of your brand
and each is a component in your customer service experience.
Try my Wedding Workflow to see how I create a customer experience that represents my brand.
Here’s are the steps I explain in the course:
Step 1. First point of contact.
Step 2. R.S.V.P.
Step 3. Wait ’n see.
Step 4. Make a date.
Step 5. Call Prep.
Step 6. The Call.
Step 7. Prompt Proposal.
Step 8. When they Accept the quote.
Step 8. If they Do Not accept the quote.
Step 9. Confirm the deposit.
Step 10. Meeting time.
Step 11. Update & E-mail
Step 12. Finalize & Invoice.
Step 13. Cash the check & Send receipt
Step 13. If the final payment is late.
Step 14. Order flowers from supplier.
Step 15. Bring it.
Step 16. Follow up.
From the initial contact to the post-wedding follow-up I’m sharing the client management process I’ve developed over 16 years in business.
[get all 3 pdfs Today!]
More from Alison…
I’ve spent years practicing and developing the voice of my brand in order to lead with integrity and attract ideal clients.
Each of my courses is made with love from me to you.
If you have any questions for me before, during, or after signing up for a course, you can e-mail me any time.