This 20 page downloadable pdf teaches you my 16 Steps to Client Management from the first e-mail inquiry to post-wedding followup.
I show you how I pre-qualify clients and choreograph my customer service with all the steps of my process from start to finish in my Wedding Workflow pdf.
I define all the steps I follow to manage my wedding clients and how I teach my customers the steps, too…Including how I pre-qualify clients before we meet, what I do after they accept a quote and what I do if they don’t book.
The speed at which you reply, your professionalism (both in person and via e-mail), the generosity you show, the boundaries you set, the follow-through….all of your actions are the voice of your brand and each is a component in your customer service experience.
I’ve spent years practicing and developing the voice of my brand in order to lead with integrity and attract ideal clients.
I know how to streamline my work process so I’m only focusing only on leads who have real potential to be my ideal customers.
[get all 3 pdfs Today!]
When I take the lead, customers can find solace…and trust…and ultimately, their trust allows me to better serve my customers.
Yes, setting boundaries, saying “no” and defining the “rules” can actually feel more like customer service!
Want to find better customers?
Create a better customer experience.
Your unique voice +
what you deliver (i.e. your product) +
an outstanding service experience =
what attracts your ideal clients.
Print out this pdf!
Mark it up, cross out the things that don’t apply to you.
Make it yours. Make it better. Make it best.
Revisit it in 6 months, a year, 5 years….see how far you can push the customer experience toward extreme excellence.