Real Flower Business

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By Alison Ellis

Wedding Bootcamp Part 2

Welcome to Part 2 of the Wedding Bootcamp recap! As I mentioned in my last post, hosting a Floralpreneur® Workshop with a commitment to foam free designs and a balance of business strategies has been a privilege and a proud accomplishment over the last 3 years! In all of the work we’ve done, not one piece of floral foam has been used. The reason for this is simple: if we can work more sustainably as floral designers, I believe we should! 

I love learning and sharing new foam free techniques because it can truly be quite simple to reduce our environmental impact by cutting out single use plastics in our work. And when I can use the same simple mechanics in more than one way, I am really winning! Here you can see how we used the floral table runners above (from Part 1 of our Wedding Bootcamp recap) to create a foam free arbor design. We just placed the designs in boxes and marched them over to the arbor with a step stool and a few floral tools.

It was a beautiful spring day here in Vermont and we enjoyed the time outside to set everything up and enjoy the views of our work! We used Holly Chapple eggs, water tubes and bind wire to attach each arrangement to the arbor–so all of these mechanics could be reused if you want. Lori and I placed the first two pieces and then everyone jumped in to add a personal touch!


One of our reusable mechanics included these water tubes on bamboo skewers that I made in a workshop with Hitomi Gilliam several years ago. Sometimes the finer details on our mechanics can transform them into something that adds value to the design! As you can see below, another foam free flower design tip I share often is to mist your flowers with water. That’s why I gifted everyone with a 3-second mister to help encourage good flower hydration.

We’re a good looking group, aren’t we?! You can hardly tell that we’d been working hard for the last few days! (Although thanks to our wonderful hosts at The Round Barn we were eating quite well, too!)

In addition to the centerpiece designs and arbor decor that we made on Day 2 of our Wedding Bootcamp, our students created hand-tied bouquets, cascade bouquets, wearable flowers and floral crowns on Day 1, which Isora Lithgow Creations captured in the images below, too! Each student used their time to explore something they’d never made before or wanted to just experiment with. Every designer’s work is unique, though we did work with recipes and price out our designs.

A tremendous thanks again to all of our students and to my co-teacher, Lori Bley of The Hidden Daisy and her fantastic assistant designer, Kollin. We’re a great team and this was a truly special experience for everyone who attended!

A successful workshop requires so many tiny details coming together and it was an absolute pleasure to get to do this with you! I’m kicking around an agenda for 2026, so let’s plan to meet up again for another memorable floral gathering at The Round Barn. I’ll see you here!

xo. -Alison Ellis


See Part 1 of Wedding Bootcamp recap here.

May 15, 2025 — 2:32 pm

By Alison Ellis

4 Words for Difficult Customers

How do you deal with difficult customers?

A florist asked the other day, “How do you “break up” with a customer?” In other words, what should you say when you can tell that a client isn’t going to be a good fit?

In this case, the customer did not sign a contract or send a deposit yet, so it’s really more like parting ways than breaking up.

And while it’s not always easy to do, telling a client that you won’t be working with them doesn’t have to be complicated.

The fact is there are 4 little words you can use to handle a difficult customer: “I’m no longer available.”

That’s it!

  • No need to say you’ve booked another event if that’s untrue!
  • Don’t over explain your reason for deciding  they’re “not a good fit”.
  • And you certainly shouldn’t pretend that you “appreciate their interest in working with you” if you’re about to give them the boot!

“I’m/we’re no longer available” is all you need, followed by a referral to another florist if possible.

You don’t want to say the wrong thing and insult a customer while trying to let them down easy.

But do you know what might be worse? Sticking with a customer who isn’t a good fit because you simply didn’t know how to bow out gracefully!

The reason I share this is because difficult customer conversations need to happen from time to time, but it shouldn’t be a mystery to you or your employees on how to deal with them swiftly and professionally.

And I’ve been making these tough conversations easier for the past decade with Email Templates for Florists.

Get my Emails HERE!

These templates save you time! And florists often tell me they use my e-mail templates the same day they buy them! Copy, paste, rinse, repeat! (You can see a list of the topics included in the templates below!).

You can also upgrade to add all of my Wedding Templates so you have everything you need at your fingertips to take the lead on client communication.

 


Get templates HERE

 

Here’s what you get in 10 Difficult Conversations:

How to…

  1. Tell someone you can no longer “hold their date”.
  2. Present a proposal that’s over budget.
  3. Ask someone why they did NOT book with you.
  4. Tell someone you’re not a good fit for their event.
  5. Reply to a complaint.
  6. Bill for damaged or missing rental items after an event.
  7. Explain you won’t order flowers until full payment is received.
  8. Tell someone that their most recent changes/additions will result in a price increase.
  9. Tell someone you will not update their proposal (again) or meet (again) without a deposit.
  10. Respond when a wedding is cancelled.

*Plus a bonus template: How to Ask For A Testimonial.


And here’s what’s included in 12 Frequent Conversations:

How to…

  1. Say, Hello in an introduction e-mail.
  2. Present a minimum.
  3. Present a proposal, contract and invoice.
  4. Tell someone you’re unavailable for their date.
  5. Tell someone you will not lower your price.
  6. Follow up if you don’t hear back from a prospect.
  7. Tell someone you cannot hold their date without deposit.
  8. Confirm receipt of contract & deposit.
  9. Confirm receipt of contract, but missing deposit.
  10. Confirm receipt of deposit, but missing contract.
  11. Request final changes and final payment.
  12. Confirm receipt of final payment before event.

*Plus I’ve added a bonus with 5 e-mail etiquette tips.

You can check out the EXACT way I address the most common and sometimes difficult customer conversations and take advantage of templates that are proven to work.

Just $58 HERE

On the other hand, you can ask ChatGPT (powered by Artificial Intelligence) to help you out with your customer service & communication, but I wouldn’t suggest it! Difficult conversations deserve a human touch. (And based on my real life experience, AI always says a little bit too much and that opens the door to customer pushback! And nobody’s looking for that.)

January 15, 2025 — 6:42 pm

By Alison Ellis

Engagement Season Tips for Florists

Do you want to book some more events for 2025? Well, are you ready for engagement season?

Today, I have 3 Tips To Help You Prepare for Engagement Season–or whatever season your business may be entering–so that you can attract more of the right customers to your business! Click to watch now:

Join the Marketing Workshop!

A Few Notes To Recap

#1. Keep your ideal customers in mind–always!

Identify who you seek to serve so you can focus on what they want to hear from you!

That means, if your ideal customer really loves flowers and tends to have a reasonable budget, you don’t have to create content about how hard you work behind the scenes to clean wax out of votive candles or scrub buckets on a Monday morning.

Because your ideal customer would rather see the beautiful work you created this week and hear a little bit about why you love the look of the design!

 

#2. Revisit your existing marketing efforts.

  • What are you actually doing right now to attract the best customers to your business?
  • Are you putting all of your eggs in the social media algorithm basket?
  • What does your website express when I land on your homepage?
  • Are you speaking to the hearts of your ideal clients?
  • Where else can you reach them?

 

#3. Add more intention to your marketing strategy!

Level-up your marketing and branding strategy with a more magnetic message to attract the best clients!

Your “brand” is what your customers experience. So it’s more than just an image you project–it’s what people say about your company when you’re not in the room.

A better marketing strategy gives you leverage. In short, it makes it easier to book clients and gain trust if your brand credibility is already established in their minds.

 

After 22 years in business, I think it’s a wise practice to revisit your marketing and branding efforts on a regular bases (at least once per year!). That’s why I’m hosting my upcoming Marketing Workshop on December 3, 4 & 5th! You can learn about that and sign up here if you want to join me! I’d be honored to have you join me.

If you have any questions, don’t hesitate to get in touch!

xo. -Alison Ellis

November 22, 2024 — 7:45 pm

By Alison Ellis

Why I Love Writing Proposals

I love writing proposals and the reason is simple: it’s the first step to actually booking a client and getting paid.

Now, there’s a balance between giving away too much detail and investing too much time before a customer has committed to working with you. This is why florists often procrastinate the proposal process!

And that’s why when it comes to writing a wedding proposal, my goal is to spend no more than 1-2 hours preparing a quote. I want to be an easy “yes”, but I don’t want to labor over this quote for a week!

Just FYI, here are a few things I don’t do when writing a proposal:

  • List every single flower that will be in every single arrangement
  • Include dozens of flower images from stock files
  • Wait a week to start the proposal
  • Promise specifics
  • Make my clients commit to the exact number of centerpieces or final color palette–they just have to meet my minimum purchase

If you want to see how I simplify my process…

There are TWO ways you can get a closer look at the exact steps I follow in my Wedding Workflow to keep myself accountable after a customer inquires:

#1. You can download a pdf of my Wedding Workflow, which is available in my online shop here! It includes the 16 Steps To Client Management that I follow in my business, plus a deeper breakdown of 5 Steps to Book Clients More Quickly! This is newly updated, and if you already have my workflow or my Wedding Templates Bundle, you should find this updated version on your course dashboard!

#2. You can walk through the step by step process with me AND get the pdf of my Wedding Workflow by becoming a member of my Patreon Community at the $29 level! You’ll find some proposal shortcut tips in there right now PLUS a ton of lessons and short trainings on how to book great clients consistently.

 


Based on my experience as a business owner for 22 years so far, I’ve learned to focus on 3 Keys to Booking Great Clients Consistently and they include:

  1. Brand Reputation–What You’re Known For/What People Say About You
  2. Pre-Qualifying–Gathering Information & Setting Expectations
  3. Customer Experience–The Steps You Follow To Establish Trust

All 3 Keys play a role in your brand position and if you want to attract better customers, the easiest thing to do is create a better customer experience!

The steps my customers follow are inside my Wedding Workflow now if you want to grab it here!

Keep doing beautiful work! And keep booking great clients.

-Alison Ellis

July 23, 2024 — 8:16 pm

By Alison Ellis

5 Biggest Expenses In My Business

 

I was teaching a VIP Coaching Session yesterday and we debriefed a bit on Valentine’s Day sales, which brought up a very important topic that I want to share with you today–the difference between what the numbers actually say vs what you’re feeling about the numbers!

Click to listen below where I share more about the REAL story your numbers are telling you AND get a breakdown the 5 Things I Spent The Most Money On In My Floral Business last year! (I wonder if you’ll be surprised about where my money went or if your numbers tell a similar story.)

 

Real Flower Business · 5 Biggest Expenses In My Business Last Year


The moral of the story is…

Every floral business is going to have different numbers when it comes to sales, salaries, and other expenses, and it’s up to you to understand the story those numbers are really telling.

Remember: If you don’t know your numbers, you don’t know your business!

 

 

>>Join Me for 3 Numbers Florists Need To Know! This free, live Pricing Chat for Florists takes places on Tues, March 12th, at 12pm ET.

 

>>And if you want to learn more about The Floralpreneur® Workshop here in Vermont, April 14-16th, click here and get your seat today!

 

As always, if you have any questions for me, don’t hesitate to let me know. I’m here to help.

Very best,

Alison Ellis

 

February 21, 2024 — 4:09 pm

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Welcome, Floralpreneur®.  I’m Alison Ellis, creator of Flower Math, published author, and founder of Real Flower Business. My online business courses and private coaching help floral designers increase profits, book great clients & build a better brand.  Learn More →

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