Real Flower Business

Education and Business Training for Floral Designers.

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Why you don’t want to book every customer

Pro tip: You don’t want to book every customer! You only want to book the right customers.

When I was first starting out in my business, I thought the goal was to book every client….no matter what it took!

  • Lower the price on a few things to meet the budget? Sure.
  • Meet at a super inconvenient time for me? Sounds great!
  • Schedule a second call to go over “all the things” before you decide to work with me? Um, OK!

Whatever reassurance a customer needed to be persuaded that I was the right florist for the job, that’s what I’d do!

But over time, with experience and concerted efforts to dive deeper into who my ideal customers actually are, I’ve come to realize that I don’t want to book every customer!….not by a long shot. I only want to book the right customers for me.

Who’s “the right customer”?

Well, it’s someone who doesn’t need to be convinced that I’m the right choice because she can already feel that I’m the right choice from her preliminary experience with my company and my brand.

I set the rules to clearly communicate the steps in our booking process, so neither one of us invests too much time before we’ve decided we’re a good match.

I share how I’ve perfected this process over the past 16 years in my courses for wedding florists: How To Write Proposals That Sell  and my Wedding Workflow pdfs show you how to spend less time before booking a client and how to lay out the steps for clients to follow from the initial inquiry to post-wedding day follow-up, click here to read more about my courses.

It takes a lot of work to learn how to speak directly to the heart of your ideal clients.

By tapping into who my clients really are and what they really care about, I’m able to reach them on a deeper level and develop a level of trust before we even speak.

I’ve streamlined my proposal process so that I’m not “giving away all the details”, yet I still provide enough detail that a client can trust that we’re on the same page.

It may not happen over night, but with time and practice, the booking process starts to take shape and you’ll be able to prequalify clients before investing too much time.

You can find all my downloadable pdfs here!

Keep doing beautiful work, floralpreneurs!

With love from me to you,

Alison

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Reaching Your Potential As A Florist

Can you remember who you were, before the world told you who you should be?

-Danielle LaPorte (from The Fire Starter Sessions)

In The Fire Starter Sessions, Danielle LaPorte writes, “Invest in your second nature.” She goes on to talk about “the acorn theory”; the idea that we’re all “born with a soul that shapes our destiny–that our full potential already lives within us.”

The theory was first published by James Hillman. He explains it like this:

The acorn theory expresses that unique something that we carry into the world, that is particular to us, which is connected to our “daimon”.

(The Greek word, daimon, can be considered your “inner voice”. The Roman word was genius, and the Christian word is guardian angel.)

To quote Hillman, “They are all a little bit different, yet each expresses something that you are, that you have, that is not the same as the personality you think you are.”

In other words, we must make our way through the layers of soil and compost and debris until the conditions are right and we’re ready to grow to our true potential.

Because you were born an acorn…with everything it takes to become a huge oak right inside you. And it’s been there all along.

It does take time to perfect your processes and meet (or exceed) your goals and make enough money to quit your “other job“….and the time it takes to streamline, perfect and practice can feel pretty dark some days.

We’re going to spend some time in the dark before we can burst into the light!

So this post is for the late bloomers–the floralpreneurs who’ve lived a first life before pursuing a floral dream or falling into flowers as a side-hustle…

And it’s for the determined–the florists who try and try and then, try again, because there are always more layers to break through in this work to get to the light….

The florists who’ve worked slinging stems in someone else’s flower shop for a decade or two, and are finally branching out on their own….

The newly retired, newly single, new moms, new grandmas, new floristry students, basement Betty’s….

This one is for you….wherever you are on your floral journey….

I’m honored to be on this journey with you.

 

real flower business, online education for florists

Whether you’re a newly aspiring floral designer or a seasoned pro, I hope you’ll take advantage of some of my free resources, as well as my pdfs and online courses for florists.

Here’s an e-mail I received recently:

“Every email you send or post you make I find myself nodding my head and saying “yes…. yup… great advice… totally agree… that’s me… she’s spot on…”
You see, I’m one of your “seasoned” Floralpreneurs. July 1 marked the 24th anniversary of [my business]. I started slowly and have built my business thoughtfully and sustainably. All the things you teach are a confirmation to me that I’ve been doing it right! (that and having my biz sustain me and now my family for the past couple decades.) Your reminder that COGS should be no more than 30% has me tightening up a little bit. (I was just under 30% for 2017 and also for this year so far… but sometimes there’s that one wedding that sneaks over. I’m even more vigilant now thanks to you!)
I admire your floral business AND your Real Flower Business….Thanks for doing what you do! I look forward to connecting with you and participating in your group.“

Remember you don’t have to buy anything from me to be a floralpreneur! Join us over in my free Facebook group HERE!

Thanks for taking the time to read my blog today.

Keep doing beautiful work!

With love from me to you,

Alison

 

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There’s no such thing as a small wedding

After 16 years of running a solo-business venture I can say with certainty that there’s no such thing as a “small wedding”. Allow me elaborate….

Yes, there are “large weddings” and “crazy huge weddings” and “regular weddings” and there are weddings that are “not huge”, but small?…..now, “small” is something that’s hard to come by as a florist.

There’s a certain amount of work that goes into the planning process, even for a “small wedding”, which is virtually identical to the investment of time, creativity, mental space and administrative tasks as required for weddings 2-3x their size.

I hear floralpreneurs say “this is ‘just an order for bouquets’….why is this order turning into so much trouble?!…why does this client want to meet with me again?”….and believe me, I get it! If it’s a small-er order, florists sometimes feel that the client should just relax already!….because we do work that’s WAY more elaborate than this…..we’ve got you covered!

But there’s one very important flaw in this thinking; it requires that the client already trusts you.

It presumes that the client values you and your time and your art.

Even a very small wedding is a really big deal to the client…and as a florist it’s your job to give the same level of time and attention that you promise to all your customers if you’re going to build a consistent brand experience.

If a smaller gig gets a different service agreement, then define it. Let the client know the steps so they can work with you with ease. “If your wedding falls below our minimum we…..” (fill in the blank)

Do you require pick-up if they don’t meet your minimum? Do you only meet once? Meet twice? Include a mock-up? No mock-up, no delivery, no meeting? What are your rules? There’s no right answer. You choose the answer that jives with your brand.

What sort of customer service do you provide? What promises do you make to your customers? What’s not included?

If I promise personalized customer service (which I do), then I can’t offer sub-par service to clients who spend “only a small amount” on an event. I can’t say, “I provide outstanding customer service, unless you fall below X-amount in which case the service level decreases….” that’s not how I roll. That’s not what my brand is about.

As it turns out, even a “small wedding order” requires the same base-level of detail and professionalism as a larger one. If the clients were good enough to book, they’re good enough to wow.

Charge what you’re worth and even your smaller gigs can be worth your time & effort!

Keep doing beautiful work!

With love from me to you,

Alison

Need some pricing tips?

Check out my FREE course, 4 Pricing Mistakes Florists Make (click here to get it!).

Can a girl get some feedback?

Have you tried one of my courses? I’d love to hear your feedback and possibly quote you for a testimonial on my website. Click here to share your experience with a Real Flower Business Course. Even if you’ve only tried a FREE course, I want to know what you think of the content. I appreciate your time and input.

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What to do if customers are ghosting

Hey floralpreneurs!

I’ve seen an influx of florists asking about “ghosting” in my Facebook group. Particularly the question, “What can I do to fix this?”

If you, too, are experiencing customers who “disappear” without a word, check out today’s video where I talk about 2 reasons this may be happening plus 4 tips to help you correct this problem in my live chat on “Closing the sale”.

Click to watch if you’re getting ghosted:

Find a list of downloadable pdfs HERE.

The slow fade.

Every florist can relate to your frustration when a customer just walks away! You’re not alone.

At this point in my business I have an excellent pre-qualification process. I think instead of just “weeding out” price shoppers, prequalification serves as a form of “customer service” by letting potential clients know some important details before we move forward:

#1. My requested minimum for THEIR event (if it’s further away, the minimum is more, for example, if there are 8 bridesmaids, it’s more than if you have 2 bridesmaids, etc.),

#2. That our first contact is via phone consultation,

#3. I will provide them some preliminary details and a quote and THEN THEY CAN BOOK OR NOT, but we’re not going further down this road (with multiple revisions, meetings, etc.) unless we’re on the same page at this point regarding price, style and trust….and a deposit.

Now, that said, I really do feel your pain; it’s not easy to “start from scratch” each season as we do in the wedding industry. No “repeat business” from last year’s couples makes what we do in the wedding biz very uniquely, stressful and we must be resilient when faced with rejection. Which is easier said than done sometimes.

But here’s how I see it, anyone who’s price shopping and doesn’t choose you, is a GOOD loss. You don’t want that customer….OK, maybe you just need “any customers” at some point, but in the long run, the price shopper isn’t a “type of customer” you can truly try to court and make loyal to you/your brand.

Your ideal customer (not necessarily “high-end” or “luxury customers”, but YOUR customers, the ones who want the work that you enjoy doing!) have to “find you” because you show up for them in a way that’s clear and obvious to them.

As I always say, we have to speak directly to their hearts so they can find us….and what happens on the flip-side is that these price shoppers start to realize that we are not talking to them.

They “weed themselves out” because they can feel your honesty, your quality, your vibe, and they want you. Not “just anyone”.

You’re not “the cheapest”; you have something more to give…and they feel that.

Your businesses depends upon understanding what your customers need, then, you serve it up on a silver platter, and if it’s “not for them”, they know it…..just as much as we do.

But for your ideal clients, the clients who LOVE you and are excited to work with you, THEY GET IT. They get you. They want what you do. They don’t need convincing because you’ve already shown them WHO YOU ARE.

This is the work I do on-the-daily….and what I teach in The Art of Good Business….and it IS a long game…..

But it was only a few years ago when I was “doing my art of good biz work” and I was just not booking as many weddings as I needed. And I was bummed. And kinda stunned. ‘Cause I was working SO HARD. And putting SO MUCH out there…..yet a friend of mine who wasn’t “doing all the things” and wasn’t trying so hard, well, she was booking GREAT gigs, easily…..her customers loved her. And I was at the same junction you seem to be now; “WHAT AM I DOING WRONG?”

“Oh nothing”, my friend assured me. “You’re great. You’re doing everything right”…..but I insisted, “No. You’re booking. I’m not. I’m working hard to express myself (blogging, revamped website, and doing some of my best design work), but I must be doing something wrong.”

So I used this “less than busy enough” time to “do even more work” and in the end, the season was “OK, not great”…..BUT THE NEXT YEAR was my BEST season yet. The season after that, even better, Last year, best so far…..

That season I was down, well, I lost my mojo or my vibe was not jiving with the clients I wanted or I was trying too hard….because despite my best efforts, and I mean really, deep rooted best efforts, people weren’t digging me.

All this is to say, you’re smart to ask “What can I do to fix this?” Because it is up to you to fix everything around here! This is your dream, your biz, your struggle….and your ideal customer to attract and wow and attract again, and again, and again.

Keep working. Keep looking for holes, clues, signs, signals, mis-communications that you can fix.

Keeping the faith in the off-season is hard when we’re not booking. Keep moving forward.

Keep doing beautiful work.

xo. -Alison

Definition of ‘Ghosted’ (via Huffington Post).

The term “ghosting“ (sometimes known as the “slow fade”) refers to the anecdotally pervasive act where one dater ends a relationship by simply disappearing. The ghost does not give an explanation of any sort, leaving the ghosted wondering where he or she went wrong.

Find a FULL LIST of course offerings HERE.

 

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Tips for Prequalifying Clients

How do you prequalify clients?

It took me several years of building my floral design business before I felt like I finally started to hone in on my pre-qualification process.

Not every customer can be my customer.

OK, I’d heard that before, but I really, really wanted more customers! How was I supposed to ignore perfectly decent customers in pursuit of only the right ones? (This felt risky.)

Well, it wasn’t “easy” and it did take some practice, but I spent the new few years zeroing-in on the clients that I really wanted to work with and soon, I had a calendar that was 90% filled with “my ideal customers”.

(OK, I totally made up that number….maybe it was 88%?….maybe 95%….I didn’t do the math, but my customers rocked. I was psyched with almost every single client.)

It took me years, but now I understand that attracting the right customers to my business is not about mass appeal; it’s about niche appeal.

So what’s unique about you?

That’s what’s marketable about you/your brand.

If we want to attract “better gigs”, we must show our ideal customers who we are.

Click to watch: Prequalifying Clients, Live from Facebook.

Prequalifying is a form of customer service.

Save yourself time and save clients time, too, by identifying early-on that you’re just not the right fit.

Make prequalifying part of your workflow.

Successful business owners don’t waste time in unnecessary meetings.

CEO’s say No to things that don’t fit the vision.

Prequalify.

We must be in love with our brand if we want customers to love it, too.

I know so much about my potential clients, even the ones who don’t book me, because their inquiry forms tell me a lot of important details about who they are….beyond just “we’re planning a wedding”.

My pre-qualification process feels like customer service.

It’s worth taking the time to get to know my ideal clients so I can more easily attract them AND more easily identify the clients who won’t be “ideal” for my company.

Remember: Ideal customers don’t need convincing. They already dig you.

Thanks for reading & watching!

With love from me to you,

Alison

Click for more:

What I’m obsessed with in my business right now.