Will you have extra flowers for the caterer?
I honestly can’t imagine there’s a florist alive who hasn’t been asked this question and I think this is an important conversation because there are different points of views on whether it’s “pushing too far” or “no big deal” when people ask for free “extra” flowers. Here’s a replay of a video that originally aired on flirtyfleurs.com with my tips on how to handle these requests!
If you need a little help “politely declining” a request for free “extras”, click here to get a free e-mail template: “Do you have any extra flowers” (free download)
It’s not always easy to say “no” to a client or fellow wedding vendor…especially when it seems like it should be “so easy to say yes”!
When customers ask if you can “throw in some extra flowers for the food tables”, the request may seem simple enough, but if you’re ordering based on what you need to fill your recipes, there’s a good chance you won’t have “that many extras”….so promising a “yes” to extras that you can’t guarantee can lead to disappointment.
You set the rules in your business! (And hopefully my template can help you out!)
With love from me to you,
Got E-Mail Templates?
I help florists type less and flower more with templates:
You can access these pdf’s as soon as you purchase.
(Floralpreneurs often tell me they use my templates the same day they buy them.)
Florists have a lot in common….but no 2 florists are exactly alike!…
Which is why when a floralpreneur® asks: Which course should I take first?
The answer really depends on your own personal business goals and struggles…
Here are a few frequent Q’s and A’s to help you choose the courses that are right for you:
CYBER MONDAY SALE! SAVE AN ADDITIONAL $10 OFF ALL TEMPLATE BUNDLES TIL 9PM ET!
You can access these pdf’s as soon as you purchase. (Floralpreneurs often tell me they use my templates the same day they buy ’em.)
Try ’em. You’ll like ’em.
I’m proud to present 5 downloadable courses to help you streamline your e-mail and proposal writing process.
“Just downloaded the 12 email templates, wedding workflow, and how to write proposals that sell…..ALISON! You are the flower fairy god mother we all needed! Information overload! Do it guys;)”
This downloadable pdf tackles ten difficult conversations we have with customers and potential customers including How to Present A Proposal That’s Over Budget, How to Reply To A Complaint, How to Tell A Client You Won’t Work with Them, and How To Respond When A Wedding Is Cancelled. Get it here for $39.
This downloadable pdf gives you the exact wording I use when writing to a client. It’s a bonafide look at how I communicate with customers to create both a friendly and business-centered relationship based on mutual respect and crystal clear communication. I often hear florists say they use these templates within the first 1-2 days of purchasing them! You’ll find some valuable phrases you can embrace and adapt to your own unique voice. Buy it now $29.
“Man do I wish I had used them earlier…sent off all my latest proposals using your email templates and 3 from 3 have come back before the expiry date in acceptance!! [You’re] a floral super star Alison thank you so so much for the time and effort you put back into the industry.”
-Casey (from the Facebook group)
This downloadable pdf shows you how to create a template for wedding proposals that sell by sharing the steps I use to create a more streamlined proposal process without committing hours and hours of time before booking…including tips to create a sense of urgency around booking so you really can book more quickly. Get it here $99.
Included in this pdf you get the 14 Terms & Conditions I include in my contract, along with notes on some of my very favorite and most important parts, plus I’ve added 10 additional clauses you might want to consider, and a BONUS e-mail template, “What if someone asks you to modify your contract?” Contracts For Florists is not intended to be a “template”, although you do get all of the terms of my contract. My hope is that you’ll use this course to draft a contract with a local attorney in your area! (I’m a florist; I am not a lawyer. You should consult an attorney when drafting an official contract.) Get it here $99.
This downloadable pdf takes you behind the scenes of my business to show you how I choreograph a customer service experience that fosters a relationship of trust and confidence with 16 Steps to Client Management from initial inquiry to post-wedding followup. Get it here $19.
Not sure which course is right for you? Get in touch: email@example.com
I’m happy to answer any questions you may have before, during or after a course!
CYBER MONDAY SALE ENDS MONDAY, NOV. 26TH, AT 9PM EASTERN TIME!
Read more about Alison HERE.
Do you ever track how many hours you spend replying to e-mails? I had no idea how much time I’d spend in front of my computer when I started my floral design business nearly 17 years ago.
For YEARS I found myself struggling with how to tell someone I couldn’t hold their date without a deposit,…or firmly explain that I will not reduce my price,… or how to strike a balance on how “tough” to *really* get when requesting a payment that’s overdue.
The reality of modern-day customer service is this: E-mail is a critical form of client communication; it’s how they get to know you!
Your customers can’t see your facial expressions or interpret your “tone”… so it’s critical that every word you choose is meaningful and accurate.
But it takes so much time to craft the perfect reply, right?!!
It took years to hone my voice so it felt professional, authentic and clear.
So let me ask you a question…
Do your e-mails increase your authority, grow trust with your clients, and make them feel well cared for?
What if you could…
- Feel CONFIDENT when explaining your terms to a client,
- Forget FEARS about not being taken seriously,
- Gain AUTHORITY as you build trust with your prompt, concise replies,
- Make stronger CONNECTIONS so your customers can actually understand your expectations,
- Increase the INCOME you’ll be able to generate when you state your minimums clearly so clients say YES to your next proposal, no questions asked!
Confidence. Authority. Connections. Income.
… Do you want these things in your business?
Confidently establishing your authority…
Boldly claiming your role as the leader your clients need you to be…
Seamlessly building trust with clients who “get you”…
- staring at your computer screen searching for the “right thing to say”…
- wondering if you’ll ever hear back from a prospect…
- feeling like your clients are in the driver’s seat….
For my wedding and event clients, I often send the same basic e-mails over and over again throughout the season, so after about 15 years in business I created 12 E-mail Templates for Florists with some of my most frequent (& sometimes tricky!) customer conversations, as well as 10 More Templates with Difficult Client Conversations Made Easy!
Here’s what ya get in 10 E-mail Templates:
- Tell someone you can no longer “hold their date”.
- Present a proposal that’s over budget.
- Ask someone why they did NOT book with you.
- Tell someone you’re not a good fit for their event.
- Reply to a complaint.
- Bill for damaged or missing rental items after an event.
- Explain you won’t order flowers until full payment is received.
- Tell someone that their most recent changes/additions will result in a price increase.
- Tell someone you will not update their proposal (again) or meet (again) without a deposit.
- Respond when a wedding is cancelled.
- Say, Hello in an introduction e-mail.
- Present a minimum.
- Present a proposal, contract and invoice.
- Tell someone you’re unavailable for their date.
- Tell someone you will not lower your price.
- Follow up if you don’t hear back from a prospect.
- Tell someone you cannot hold their date without deposit.
- Confirm receipt of contract & deposit.
- Confirm receipt of contract, but missing deposit.
- Confirm receipt of deposit, but missing contract.
- Request final changes and final payment.
- Confirm receipt of final payment before event.
Plus These Bonuses:
- 5 E-Mail Etiquette Tips
- How To Ask For a Testimonial
This is the lowest price I’ve ever offered on templates!
…so if there is even an inkling of a desire to grab these templates, jump on it right now.
I’m closing the doors on this sale at 3pm EST on Oct. 31.
Templates save you time! You can customize your own e-mail templates by modifying the language and phrasing provided in my templates. Simply create an e-mail folder for your most commonly used conversations, then, copy, paste into a new e-mail and adjust as needed to suit your client!
Florists often tell me they use these e-mail templates the same day they buy them! Copy, paste, rinse, repeat!
If you have questions for me, get in touch! firstname.lastname@example.org