As commander-in-chief of my one-woman business, balancing time between my design bench and my office means a commitment to prompt e-mail replies can be a challenge.
One way businesses deal with e-mail is, of course, the auto-reply.
It starts out as an “away message” for a winter break and then, it turns into a regular habit…24/7 auto-reply.
The bottom line is this: An auto-reply is not customer service.
As prompt as it may be, it’s not a personal reply, so while it’s prompt, it feels impersonal.
There’s a time and a place for auto-reply, but if you pride yourself on customer service, limit your reliance on auto-respond.
And if you are going to use it make sure you remove your auto-reply once you are “back in the office”.
E-mail is a crucial part of your customer service experience.
I provide a personal experience for each client, however, it’s important that I streamline my processes whenever possible.
I created 12 E-mail Templates for Florists with some of my most frequent (& sometimes tricky!) customer conversations. Check ’em out.
Melissa said on Facebook:
“Just downloaded the 12 email templates, wedding workflow, and how to write proposals that sell………ALISON! You are the flower fairy god mother we all needed! Information overload! Do it guys ;)”