As commander-in-chief of my one-woman-floral army, balancing time between my design bench and my office means my commitment to prompt e-mail replies can be a challenge.

One way businesses deal with e-mail is, of course, the auto-reply.

It starts out as an “away message” for a winter break and then, it turns into a regular habit…24/7 auto-reply.

The bottom line is this: An auto-reply is not customer service.

As prompt as it may be, it’s not a personal reply, so while it’s prompt, it feels impersonal.

There’s a time and a place for auto-reply, but if you pride yourself on customer service, limit your reliance on auto-respond.

And if you are going to use it make sure you remove your auto-reply once you are “back in the office”.

E-mail is a crucial part of your customer service experience.

I provide a personal experience for each client, however, it’s important that I streamline my processes whenever possible.

I created my E-mail Templates for Florists to help florists navigate some of our most frequent (& sometimes difficult!) customer conversations. Try ’em. You’ll like ’em.

Melissa said on Facebook:

“Just downloaded the 12 email templates, wedding workflow, and how to write proposals that sell………ALISON! You are the flower fairy god mother we all needed! Information overload! Do it guys 😉”

Best price=Buy a bundle (click for e-mail template bundle pricing!)