Rules and Boundaries for Your Floral Business

What guidelines do you follow in your business?

As a floral business grows and matures, certain boundaries and rules are required to maintain a profit and feel proud of the work you do.

Saying “yes” to every request is not feasible in a small business, so how do you decide when to say “no”?

Oftentimes, we learn through circumstance and bad experiences, but rules and boundaries provide a path for success and clear expectations.

First, let me clarify the difference between a boundary and a rule:

A boundary is something that you do to hold yourself accountable, however, a rule is something that you expect others to do.

Photo from The Floralpreneur® Workshop 2023 by Isora Lithgow Creations.

When you establish a rule in your business, it’s up to you to communicate that rule to customers.

This communication happens on your website, in-person conversations and e-mail correspondence as well.

How can your customers follow the rules if you don’t explain what they are?

The same is true for establishing your own boundaries!

Hold yourself accountable by setting a boundary and make it a new guideline in your process.

For example, here are a few questions you can ask to help set boundaries as a business owner:

What is your minimum order? How much do you require to go out the door with an arrangement and turn a profit?
What are your operating hours? When are you closed, away from your desk, or on vacation?
What is your profit goal so you can pay yourself and all of your business expenses?

Here are some rules your business could establish:

When final payment on a wedding or event is due and what happens if payment is late.
Whether your delivery driver leaves flowers if no one is home or calls ahead to arrange a delivery time.
Refusing to send “secret admirer” or other “anonymous sender” enclosure cards for the recipients’ safety.

Photo from The Floralpreneur® Workshop 2025 by Isora Lithgow Creations.

The boundaries you set in your business may differ from others and that’s OK.

In fact, it’s a good thing to be different!

Here’s a boundary in my home-studio business:

I stopped doing Valentine’s Day flowers about 20 years ago.

Now, this may sound bonkers bananas based on the traditional retail florist model, but there are a few really good reasons why I don’t do Valentine’s Day and most of them are related to the freezing cold temperatures and snowy conditions in Vermont!

My garage studio is unheated so I have to bring flowers up and down the stairs of my basement to work.
Every single arrangement has to be wrapped in plastic to protect from the winter cold. This is time consuming and a hassle!
There are sometimes many inches of snow the week of Valentine’s Day here in New England and I’d always worry about deliveries.

After a few years of soliciting Valentine’s Day orders, I decided this holiday hustle wasn’t for me! There are flower shops that can do this work and I can send people to them. And this gives me time to focus on the things I do better than Valentine’s Day flowers!

Now, here’s an example of a rule in my business:

Final payment is due at least 3 weeks in advance of any event so that I can order flowers. If payment is not received, flowers will not be ordered.

I communicate this rule upfront when clients are booking so there’s no confusion.
I reiterate the terms before the due date to help guide the clients.

If you want to see exactly how I explain the rules in my business, you’ll find them inside my Wedding Templates here! Including my E-mail Templates, Wedding Workflow, Proposal and Contract for Florists!

We learn by doing in business, but you don’t have to reinvent the wheel when it comes to client communication and healthy boundaries and rules. That’s why I created these templates for florists to make it easier!

If you need any help from here, let me know.

Upcoming Workshops:

You can join me for a free training this month in the Marathon Mindset Summit Feb. 23-24th!

Meet me at the Wisconsin and Upper Michigan Florist Association Annual Convention March 20-22nd!

Come to Vermont for the 2026 Floralpreneur® Workshop, April 19-21st! Seats are extremely limited.

And if you’d like to inquire about individual coaching calls, click here for details and we can set up a time to talk.

Keep doing beautiful work!

xo. -Alison Ellis

By Alison Ellis

How To Book A Wedding

Consultations and sales skills are crucial areas of the floral design business that can take some time to figure out.

The first thing I learned in my business was how to price flowers, but the next most important part of my business success that I had to work on was booking new clients (even though my business was brand new!) and closing sales (without feeling too pushy or salesy).

I trained in several flower shops in my teens and early 20’s so I developed some sales skills along the way, but the truth is that most of the shops I worked in did not do weddings.

In fact, my first wedding experience presented itself in 2001 and I can tell you that I was hooked right away!

After 24 years, I still love the details and precision of wedding work.

From that very first wedding I became obsessed with the delivery and set-up schedule so we can make everything come together in perfect timing.

And I can still remember learning how to make my very first classic spiral bouquet!

What I discovered is that the steps that come before all of the design and delivery work require some more expertise and guidance.

The fact is consultations and sales take practice!

When you lead a consultation, what do you even ask?

When it’s time to write a wedding proposal or quote, what should that really look like? How much detail do you share?

I know that when I was starting my own business I certainly had zero confidence about leading clients through the sales process.

I was winging it and embracing the “fake it ’til you make it” mentality!

The good news is that all of the above can be learned and over the next several years I figured it out!

And one day, a florist friend suggested that I should share my steps, my exact wording and my booking process by selling templates and I got to work on my Wedding Templates for Florists! You can grab them now and put them to work in your business today!

The Wedding Templates Bundle includes:

5 Steps To Book Weddings More Quickly

How To Write Proposals That Sell

Contract for Florists

Wedding Workflow: 16 Steps to Client Management

E-mail Templates for Florists

And Bonus lessons!

Get Wedding Templates Here!

Naturally, I learned through trial and error.

I can still remember the first time I had a consultation on my own and how I bravely acted like I’d done this before…no big deal! But in reality, it was a big deal and that was just the start of hundreds of consultations to come.

I learned something after every consultation I conducted, but it took years before I truly felt comfortable taking the lead in a consultation.

And after the consultation…

When it came to writing proposals, I got some bad advice early on that I quickly learned to ignore!

Running a business means overcoming doubts and other obstacles on a near constant basis.

Even after decades in business, there’s more to learn, improve and refine on your business path.

Because trends come and go, and our customers are always evolving so we must evolve, too!

No matter how long you’ve been in business, if you’d like a shortcut for proposals, contracts, the most frequent email communications with clients and every step to follow to book wedding clients, you’ll find a bundle of my Wedding Templates Here!

Even if you just pick up 1 great tip or strategy to help book a new client, these templates are worth their weight in gold.

Need more help? Any questions for me? Reach out anytime! info[at]realflowerbusiness.com

By Alison Ellis

Booking Clients With Confidence

I’ve been in the midst of my wedding season here in Vermont, but I’ve received some very relatable questions from florists recently, and I want to start with the following from a member of my Patreon community who wrote:

“I struggle with really making the customer feel super confident in booking our services ASAP. Would really like to streamline the process so that it happens faster and with less or no follow-up on my part.”

I’m going to break this question down because this is exactly why I spent some time talking about improving your Wedding Workflow (aka your customer’s journey) in July with my Patreon members to encourage florists to revisit every single step your customers take so you can make the process as smooth as possible!

Because an opportunity to start building trust & confidence begins at your first point of contact–and that’s where we started with Step 1 in my Wedding Workflow!

Remember, every interaction with your business needs to be designed specifically with your unique, ideal customer in mind!

So let me be MORE clear on what you can do to start to troubleshoot that first point of contact to help your customers feel confident in booking ASAP…

In order to move clients through the booking process more quickly, your customers have to understand the steps and feel confident that you are the BEST choice for them.

If the first point of contact happens via your website or social media:

What is the first phrase they will read on your site?
How easy is it to find your wedding inquiry or contact form?
How many clicks does it take to get to the contact page?

Once they get to your contact page or inquiry form:

What questions do you ask that are designed to invite a conversation with your ideal customers?
Are the questions written in the voice of your brand? (Do they sound like your/your company or are they cookie cutter questions?)
Do customers get excited about potentially working with you when they’re here?

What can you add or take away from that first interaction to make it better?

Should you add another pre-qualifying question or two to elicit more information?
What do you promise to the customer? (How do they know what to expect?)
Is there anything you’re saying that’s out of date/ out of touch/ no longer applies to your next-level client?

And briefly, to the second part of the original question regarding follow-up, while it sounds awesome to book great clients with little-to-no follow-up, the truth is that when it comes to closing a sale, some follow-up is as important to the sales process as that very first step where the client first discovers you!

If you have questions on how to fill in any missing steps in your customer choreography, you can get all the steps in my Wedding Workflow when you become a Marketing Maven on Patreon, or you can also just grab the Wedding Workflow as a stand alone course in my shop here.

And if you have any interest in working with me on improving your customer journey by working together one-on-one in a coaching call, get in touch and we can set up a time to talk.

Have a great day and keep doing beautiful work!

Very best,

Alison Ellis

By Alison Ellis

Why I Love Writing Proposals

I love writing proposals and the reason is simple: it’s the first step to actually booking a client and getting paid.

Now, there’s a balance between giving away too much detail and investing too much time before a customer has committed to working with you. This is why florists often procrastinate the proposal process!

And that’s why when it comes to writing a wedding proposal, my goal is to spend no more than 1-2 hours preparing a quote. I want to be an easy “yes”, but I don’t want to labor over this quote for a week!

Just FYI, here are a few things I don’t do when writing a proposal:

List every single flower that will be in every single arrangement
Include dozens of flower images from stock files
Wait a week to start the proposal
Promise specifics
Make my clients commit to the exact number of centerpieces or final color palette–they just have to meet my minimum purchase

If you want to see how I simplify my process…

There are TWO ways you can get a closer look at the exact steps I follow in my Wedding Workflow to keep myself accountable after a customer inquires:

#1. You can download a pdf of my Wedding Workflow, which is available in my online shop here! It includes the 16 Steps To Client Management that I follow in my business, plus a deeper breakdown of 5 Steps to Book Clients More Quickly! This is newly updated, and if you already have my workflow or my Wedding Templates Bundle, you should find this updated version on your course dashboard!

#2. You can walk through the step by step process with me AND get the pdf of my Wedding Workflow by becoming a member of my Patreon Community at the $29 level! You’ll find some proposal shortcut tips in there right now PLUS a ton of lessons and short trainings on how to book great clients consistently.

Based on my experience as a business owner for 22 years so far, I’ve learned to focus on 3 Keys to Booking Great Clients Consistently and they include:

Brand Reputation–What You’re Known For/What People Say About You
Pre-Qualifying–Gathering Information & Setting Expectations
Customer Experience–The Steps You Follow To Establish Trust

All 3 Keys play a role in your brand position and if you want to attract better customers, the easiest thing to do is create a better customer experience!

The steps my customers follow are inside my Wedding Workflow now if you want to grab it here!

Keep doing beautiful work! And keep booking great clients.

-Alison Ellis