Real Flower Business

Education and Business Training for Floral Designers.

By

Introducing Flower Boss 2: Floral Industry Pricing And Markups

Profitable. Streamlined. Professional.

This is the intention of each of my online courses and free training.

And this week I have a new free course for you, Flower Boss 2: Floral Industry Pricing And Markups.

I invited floralpreneurs to join me Live on Facebook to discuss industry standards on markups for flowers, supplies and design fees.

Some of the questions I answer include:

How much should a florist make per hour?

How do you charge for labor?

How do you balance a bride’s expectations with her budget?

Of course, I give you all the industry standard markups on flowers, supplies and labor/design fees as well.

I also share real-life examples of how I use Flower Math to double check my work and ensure that I’m proving value to my clients.

Flower Math is my very first online course and it’s on sale. SAVE $100 OFF retail today.

 

An important part of being confident in your pricing is knowing that you’re providing value to your customers!

68% of florists I surveyed said they’re only “moderately confident” in their pricing.

If you ever ask yourself, “Does this look full enough?”, then this free course is for you!

Click here to get Flower Boss 2. (It’s free.)

Learn more about Alison HERE.

Read all the details on Flower Math here.

(And don’t hesitate to be in touch if you’re not sure if Flower Math is right for you! You can reach me at floralartvt@gmail.com)

—

By

A short winter’s nap

Happy Winter solstice, Merry Christmas, Happy Hanukkah, and a joyous everything to you.

I’m taking some actual time off this week to prepare for a busy holiday weekend.

I hope you will take some time off, too.

It’s time for family, food and reflections on a truly wonderful year.

Thanks so much for being a part of it.

xo. -A

I’ll see you here next week with a fresh post!

 

Treat your biz before the end of the year…

Have you been waiting all year to get Flower Math? You can still Save 10% OFF HERE.

Keep more of the money you’re already making. Invest in your business today.

 

And…start the new year on the right foot…

The Art of Good Business is on sale now and registration closes Jan. 7, 2017 at 7:00pm EST.

Read all the details HERE and click HERE to enroll today!

 

You can find a full list of my course offerings here.

 

Ask to join my closed group on Facebook HERE.

Are you on Instagram? Me, too. Find me: @floralartvt HERE.

And find more free videos on YouTube HERE.

—

By

What does great customer service feel like?

The most important thing I’ve done for my floral design business is work towards perfecting a customer service experience that reflects the values of my brand and speaks directly to the heart of my ideal clients.

Want to find better clients?

Create a better customer experience.

What does great customer service feel like?

Do you remember the best customer service experience you ever had? A time when YOU were the customer and something stellar happened that made you feel great?

Maybe it was an unexpected refund you didn’t even have to ask for, or a hotel staff member who went above and beyond for you….maybe it was the super comfy leather chair in a waiting room that made your wait time a little more enjoyable…or the free refills…or the personal touch…a time when you experienced a better-than-average “result”.

How can you make you customers feel special?

1. Think of a real life customer service experience where you were wowed. [Even better, think of a brand that continually wows you with their service.]

2. Write down all the details….what did you expect to happen? How was this experience with this company or brand different/better?

3. Now consider how YOU can translate what was special about your experience into a customer experience for your ideal clients?

Tapping into what makes you one-of-a-kind propels your business.

Now…to expand on that…

Tapping into what your customers need is another meaningful way to speak to your ideal customers.

My downloadable pdf, Wedding Workflow, gives you a behind-the-scenes look at my 16 Steps to Client Management from the initial e-mail inquiry to a post-wedding followup.

Create a better customer service experience.

You can read the details on this downloadable course here including the table of contents with a list of all 16 steps!

It’s priced at just $19 and you can CLICK HERE TO GET IT.

DOES YOUR IDEAL CUSTOMER READ YOUR BLOG?

I challenged floralpreneurs to blog every week in November…HOW’D YOU DO?

I hope you’ll consider taking this challenge and show your blog some love with 4 fresh posts!

If this is the first time you’re hearing of the challenge, can you blog 4 times over the next 4 weeks, then?…

WHY DO YOU NEED TO BLOG?

Your website is where you really want to talk to your ideal customers.

Your website is the only thing you own.

JOIN ME LIVE ON FACEBOOK!

I’ve been livestreaming on Facebook.

Real Flower Business is the name of the group and it’s a great group of floral pros.

Join us in the group here: https://www.facebook.com/groups/RealFlowersBusiness

Thanks to everyone who’s already joined me!

As always…

Keep doing beautiful work.”

With love from me to you,

Alison

Find a list of my course offerings HERE.

P.S. If you’re a floral designer who’s digging my content and/or my courses, please share the real flower business love via e-mail, Facebook, Instagram, sky writing, what-have-you with a florist you know and love. (I truly appreciate your support in cultivating other floral pros.)

P.P.S. Are you still on the fence about Flower Math? Buy it today for 10% off HERE. (Get it before the end of the year and it’s a business expense for 2016.) Keep more of the money you’re already making in 2017!

—

By

Who is your Ideal Customer?

What is an Ideal Customer?

I see people referring to “ideal customers” or “ideal clients” all the time, yet I rarely see it the term clearly defined.

 

Before updating your website or rebranding your biz, the #1 question to answer is “Who is your ideal customer?”

But how can you find your ideal customers if you don’t know what you’re looking for?

Here’s one way to think of it:

Your ideal customers don’t need convincing…

they love what you do,

appreciate your work/artistry, and

all they need are a few details on how to officially book with you.

If you’re ever unsure about who your ideal customer really is, take a look at the customers that already love you–ideally, the ones that you love right back!–and try to identify the important qualities they have in common.

Click below to watch my video: Who is your ideal customer?

Qualities of an Ideal Customer:

  • Ideal customers are more interested in finding out what it takes to book with you than how much you charge for a centerpiece.
  • Ideal customers are quick to accept your proposal & sign a contract because they want what you’re selling!
  • Ideal customers feel like you’re the right choice for them; they trust you!

Every floralpreneur has her/his own ideal customer depending on where you are in your business. The ideal client for a home-based florist who’s just starting out is different from the ideal client for an established florist with a full-time staff and 25 years of experience. It’s only natural that your ideal clients might change as your business matures.

Click for more: How do you prequalify customers?

More from Alison:

When I started my business, Floral Artistry, in 2002 I’d never heard the term “ideal customer”.  As I often recount, “it was a simpler time“… back in the early 2000’s, without the power of Google and social media to help you hone your branding and reach your ideal customers (aka the clients who LOVE what you do).

You can gain a lot of clarity when you focus on the people you really want to work with; you’re not looking for just “anyone”.

The Takeaway

It’s not always easy to define who your ideal customers are and it can be particularly tricky when you have a wedding business where cultivating repeat business isn’t always in the cards.

Though the working relationship with a wedding client has a finite end, I strive to exceed expectations and choreograph a customer service experience that thrills and delights. Excellent service provides value and eliminates your competition.

Before you’ve built your brand to the point of attracting ideal clients, the concept of “customers that love you” may seem like a pie in the sky dream…just keep this in mind:

As you build an integrity brand with a website that represents who you are as a company/brand/designer you’ll find that ideal clients start finding you! (And they’re so happy that they found you.)

Identifying your ideal customers is a critical piece of your branding puzzle.

xo. -Alison

To find a full list of my course offerings click here. 

 

—

By

What does 1 year in business look like?

Hey, floralpreneurs!

Growing a business is a journey. It’s not a sprint, not a straight line, and there’s no guarantee that anybody wants what you’re selling. I started my floral design business 15 years ago…before Facebook or social media pressures/rewards existed. When I started Floral Artistry I made my own business cards on my desktop computer and didn’t even have a website. It was a simpler time in many ways, but reaching a wider audience and making an impression is so much more possible now than it was “back then.”

The past year has been so intensely busy and absolutely rewarding. Did I set out to start a second business? Not exactly. I know a lot more about selling flowers than I know about selling courses… I love the business side of our business. And while I’ve never worked as hard as I have the past 14 months, I am so grateful for the connections I’ve made with florists across the globe.

In September 2015 I had the idea to create a pricing course for florists to teach everything I know about pricing and profitability. I spent the next 6 weeks working nearly around the clock to bring the course to life. Flower Math is a pricing “tell all” course that brings you behind the scenes of 3 real weddings with real profits and floral recipes to show floralpreneurs that IT IS POSSIBLE TO HAVE A PROFITABLE FLORAL DESIGN BUSINESS. You can provide value to your clients and turn a profit at the same time! I didn’t have any intentions to create other courses….Flower Math was “my only idea”…and it felt like a big risk to put it out there. It’s a serious look behind the curtain of my biz.

After I released Flower Math, a floral designer friend of mine (who also took my course), suggested that I make e-mail templates…and I do love client interactions and customer management!…so in Feb. I released 2 new courses: 12 E-mail Templates for Florists and How To Write Proposals That Sell. Then, in the fall, I released my Wedding Workflow which shares my 16 Steps to Client Management to show you how I’ve learned to step-up my customer service game over the past 15 years as a small business owner.

I appreciate every single person who took a leap of faith to purchase one of my courses. The thing that thrills me most is how many florists have returned to buy more than 1 course. That’s the highest compliment. There’s nothing more rewarding than earning trust. It’s crucial to building a brand.

My NEWEST COURSE will be LIVE Jan. 9-Feb. 6, The Art Of Good Business is a 5 week course on honing the voice of your brand, finding ideal customers (aka customers that love you!) and choreographing a customer service experience that will wow your ideal clients. My 2017 wedding season booked up more quickly than ever before thanks to the hard work and practice of building my brand. I’m going to walk through this course with you to show you exactly how you can do this hard work, too. Click here to see the course schedule.
BONUS: The first 10 people who register for The Art Of Good Business will also get a FREE one on one strategy session (value $249).

I’m in a unique position to work through this course with you because I’ve done the work to build my business and I’m also in the process of building a new business which means I’m experiencing new learning curves and lessons just about every week.

As I always say, Every year is a learning year!

Check out my course offerings HERE for details on all of my courses, including 2 FREE COURSES, Flower Boss and 4 Pricing Mistakes Florists Make.
I want floralpreneurs to thrive!
Take advantage of free training on my blog and YouTube!
I’ve created lots of free educational videos for florists over the years.

Click below to watch The Worst Business Advice I Ever Took…I also share the BEST business advice I ever got! Check it out.

Read more about Alison here.

#floralpreneur #floralindustry #realflowerbusiness #theartofgoodbusiness

—